Website Terms of Use

These Terms together with any other documents and policies referred to herein, set out the terms of use under which you may use our website.

Please find below the Youtility “Website Terms of Use” (the “Terms”). These Terms together with any other documents and policies referred to herein, set out the terms of use under which you may use our website.

All references to “You” in these Terms include yourself and any person that accesses or uses the website and the Youtility services we make available via the website (the “Service”).

Please read these Terms carefully before using our website. By using our website, you confirm that you accept these Terms and agree to comply with them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our website. If you do not agree to these Terms, you must stop using our website.

Firstly, who we are…

Youtility is operated by Youtility Limited (‘Youtility’ or ‘we’ or ‘us’ or ‘our’). Our registered office is 6 Corunna Court, Corunna Road, Warwick, CV34 5HQ, our registered company number is 09802196, our Financials Conduct Authority (FCA) reference number is 803462 and our ICO number is ZA255938.

… and how to contact us?

If you have any questions about these Terms or anything else, please contact us at

Accessing our website

We do not guarantee that our website or any content on our website, will always be available or uninterrupted. Access to our website is permitted on an “as is” basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

The Youtility website is directed to people residing in the United Kingdom only. We do not represent that our website is appropriate or available in other locations. We may limit the availability of our website or any service or product described on our website to any person or geographic area at any time. If you choose to access our website from outside the United Kingdom, you do so at your own risk.

Intellectual Property Rights & Use of Material

We are the owner or the licensee of all intellectual property rights on our website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved and, subject to the below, you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner re-use content from our website unless given express written permission to do so by us.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You agree that you will not use our intellectual property rights in any way other than allowed under these Terms and any infringement by you thereof will be a material breach of these Terms.

No Reliance on Information

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. It is your responsibility to ensure that any products or information available through the website (either directly or indirectly) meet your specific requirements.

Although we make reasonable efforts to update the information on our website and ensure it is accurate and timely, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.


We shall not be liable to You for any loss of profits, business, contracts, anticipated savings, goodwill, or revenue, any wasted expenditure, or any loss or corruption of data (regardless of whether any of these are direct, indirect or consequential), or any indirect or consequential loss or damage whatsoever, arising under or in connection with these website Terms, even if We were aware of the possibility that such loss or damage might be incurred by You.

Except that We do not exclude or limit any liability to the extent the same cannot be excluded or limited by law (such as fraud, fraudulent misrepresentation, or personal injury resulting from Our or Our employees’ negligence or wilful default).

Other than as expressly stated, the limitations and exclusions of liability above apply to all losses, damages, liabilities and claims howsoever arising, including in negligence or otherwise.


We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the servers on which our website are stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. A breach of this provision is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our website other than that set out above, please contact us at

Our Marks

All trademarks, logos, and service marks (the “Marks”) which appear on the website are Our registered and unregistered Marks or are licensed for use by us by the owners of those Marks.

Other Marks are proprietary marks and are registered to their respective owners.

Nothing contained on the website should be construed as granting any licence or right to use any Marks displayed on the website without Our written permission. Any such use (if agreed) must be strictly in compliance with any terms agreed between us and any guidelines notified to you.

Misuse of any Mark displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

Prohibited Uses

You may use our website only for lawful purposes. You may not use our website:

  • In any way that breaches any applicable local, national, or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in the next paragraph (Content Standards).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or resell any part of our website in contravention of these Terms.

Not to access without authority, interfere with, damage, or disrupt:

  • any part of our website;
  • any equipment or network on which our website is stored;
  • any software used in the provision of our website; or
  • any equipment or network or software owned or used by any third party.


Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms. We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights.

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of our website and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.

You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.

Governing Law & Jurisdiction

These website Terms and any dispute or claim arising out of, or in connection with, these Terms, their subject matter or formation (including non-contractual disputes or claims) shall be:

  • governed by, and construed in accordance with, the laws of England and Wales; and
  • subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to our website

We may update our website from time to time and may change the content and service at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website or any content on our website will be free from errors or omissions.

Changes to these Terms

We may revise these Terms at any time by amending this page. Please check this page from time to time for any changes, as they are binding on you upon your first use of the website after the changes have been introduced. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions that are current and in effect will prevail (unless it is expressly stated otherwise).